Enjoy free delivery included until February 24th
Enjoy cleaning your home with Vortex high-tech vacuum cleaners
Frequently asked questions
Find answers to 90% of your questions in our FAQ
What shipping methods are available?
We ship all our orders within Australia via Australia Post and Aramex, directly to your door, for simple and secure delivery.
Delivery times generally vary between 5 and 12 business days, depending on your territory (WA and NT may take slightly longer), the type of product, and seasonal demand.
We partner with the most reliable local couriers to ensure you always receive a dependable, fast, and tailored delivery service.
How can I make a return easily?
Returns can be made within 15 days of receiving your package. Items must be returned in their original condition, complete and unused, to allow for resale as new.
After your return request, you will receive a prepaid return label by email (check your spam folder) within 24 hours, which you can print.
Vortex is committed to processing the refund within 15 business days of receiving the returned package. The refund is issued automatically via the original payment method.
If a discount code was used, the refunded amount will reflect the percentage applied at the time of purchase.
In which countries do you deliver your products?
We deliver throughout the UK and most European countries.
Delivery is fast and tracked, ensuring every Vortex order arrives safely at your door.
When and how can I contact Vortex ?
Our team is available 24/7 to answer any questions you may have about our products, your orders, or your pet's well-being. You can contact us anytime via our contact form or by email.
We are committed to responding within 24 hours with a personalized, clear, and attentive reply. At Vortex, every message matters, because your satisfaction is our top priorities.
What are the shipping costs?
Tracked delivery
Your order is shipped within 48 hours and tracked with a number by our team.
Satisfaction Guaranteed
All our products are guaranteed 100% satisfaction or your money back for 30 days.
Customer Support 7/7D
A question? Our French customer service team will answer you within 24 hours, 7 days a week.
Reviews based on customer feedback and product experience.
Vortex is a brand operated by FOSSO LUXURY LLC Wyoming, USA
📧 contact@vortex-logisticsde.com
Payment methods
© 2026Vortex
Stay up to date with our offers and new products!
Bénéficiez d'offres exclusives et d'un accès anticipé aux nouveaux produits.
- Terms & Conditions (General Terms of Sale)
- About US
- Terms of Service
- Terms of Service
- Shipping Policy
- Refund Policy
- Legal Notice
- Contact Information
In which countries do you deliver your products?
We deliver throughout the Australia and most countries.
Delivery is fast and tracked, ensuring every Vortex order arrives safely at your door.
When and how can I contact Vortex ?
Our team is available 24/7 to answer any questions you may have about our products, your orders, or your pet's well-being. You can contact us anytime via our contact form or by email.
We are committed to responding within 24 hours with a personalized, clear, and attentive reply. At Vortex, every message matters, because your satisfaction is our top priorities.
What are the shipping costs?
Shipping costs are calculated based on your location and the items in your order. You will always know the shipping cost before making your purchase.
Reviews based on customer feedback and product experience.