Terms & Conditions (General Terms of Sale)
1. Seller Identification
This website, Vortex, is operated by:
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Company Name: FOSSO LUXURY United States LLC
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Business Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
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Store Name: Vortex
2. Purpose
These Terms and Conditions govern all sales of products made on the Vortex website between FOSSO LUXURY United States LLC and any individual placing an order (the “Customer”). By placing an order on the website, the Customer fully and unconditionally accepts these Terms and Conditions.
3. Products
The products offered for sale are high-tech solutions intended for pets, home use, and everyday lifestyle needs. Each product is presented with a description that is as accurate as possible. Images and visuals are provided for illustrative purposes only and are non-contractual.
4. Prices
Prices are displayed in the applicable currency and include taxes where required by law. FOSSO LUXURY United States LLC reserves the right to modify prices at any time. The price charged is the one in effect at the time the order is confirmed. Shipping costs, if applicable, are displayed before final order confirmation.
5. Orders
Orders are placed directly through the Vortex website. An order is considered final once the cart has been validated, shipping information has been provided, and payment has been successfully confirmed. A confirmation email is sent after the order is completed.
6. Payment
Payment is due immediately at the time of order. Accepted payment methods are those available on the website at checkout. Payments are processed securely via third-party payment providers. FOSSO LUXURY United States LLC does not have access to customers’ banking or credit card information.
7. Delivery
Products are delivered to the address provided by the Customer during checkout. Delivery times are estimates only and may vary depending on destination and logistics. FOSSO LUXURY United States LLC cannot be held responsible for delays caused by carriers, customs, or events beyond its control.
8. Right of Withdrawal
Where applicable by law, the Customer has a 14-day right of withdrawal starting from the date of receipt of the order. Details regarding the exercise of this right are provided in the Refund Policy.
9. Returns and Refunds
Return, exchange, and refund conditions are governed exclusively by the Refund Policy available on the website.
10. Liability
FOSSO LUXURY United States LLC shall not be held liable for indirect damages resulting from the use of purchased products. Products are intended for normal household use and do not replace professional advice or services.
11. Intellectual Property
All content on the Vortex website (texts, images, logos, designs, graphics, trademarks) is protected by intellectual property laws and is the property of FOSSO LUXURY United States LLC. Any reproduction, use, or exploitation without prior written authorization is strictly prohibited.
12. Personal Data
Personal data collected in connection with orders is processed in accordance with applicable data protection laws. Customers have the right to access, correct, and delete their personal data by contacting contact@vortex-logisticsde.com.
13. Governing Law
These Terms and Conditions are governed by the laws of the United States (Wyoming). In the event of a dispute, an amicable solution will be sought first. If no agreement is reached, jurisdiction will lie with the competent courts.
14. Modifications
FOSSO LUXURY United States LLC reserves the right to modify these Terms and Conditions at any time. The version applicable is the one in force on the date the order is placed.